Phoenix-based vehicle service contract provider launches a Claims Advocacy Team to improve claims timing, repair communication, and coverage clarity, the top themes in customer reviews, backed by its A+ BBB rating.



PHOENIX, AZ, September 25, 2026 /24-7PressRelease/ -- Veritas Global Protection, a provider of vehicle service contracts headquartered in Phoenix, Arizona, today announced a Nationwide Claim Support Initiative built around a dedicated Claims Advocacy Team, a step the company says is aimed directly at the themes most commonly raised in Veritas Global Protection reviews: claims timing, communication during the repair process, and clarity around what a vehicle service contract does and does not cover.

The initiative adds enhanced documentation assistance and direct claim support to Veritas Global Protection's existing claims process, which is already outlined in each customer's contract. The Claims Advocacy Team is designed to streamline communication between customers, repair facilities, and claims administrators, giving policyholders a single, consistent point of contact from the moment a claim is filed through its resolution. The company has held an A+ rating with the Better Business Bureau and been a BBB Accredited Business since May 2024, responding publicly to complaints filed through the Bureau, a practice it says will continue under the expanded initiative.

The change comes as vehicle service contract providers across the industry face increased scrutiny of claims handling and review transparency. Veritas Global Protection Services says the goal is not to eliminate every complaint, which the company acknowledges is unrealistic in an industry built on case-by-case repair decisions, but to make its response more consistent, better documented, and easier for customers and prospective customers to evaluate.

About Veritas Global Protection
Veritas Global Protection provides vehicle service contracts designed as an alternative to traditional manufacturer warranties, with coverage options for standard, luxury, exotic, and electric vehicles. Founded in 2011 by Elijah Norton, the company is headquartered in Phoenix, Arizona, and holds an A+ BBB accreditation. For more information, visit veritasprotection.com.

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